Watch one message become a visit.
- 11:42 PM
She messages, late
She asks the price and whether there is a slot tomorrow, half in Malay. Nobody at the business is awake.
- 11:42 PM
It answers in seconds, in her language
The price and a straight answer, in the language she wrote in. English, Malay or Chinese.
- 11:42 PM
It asks what it needs to know
Which branch, which service. A couple of taps, so the booking lands in the right place.
- 11:43 PM
It offers real slots and books one
Slots come from your actual calendar. She taps one and it is confirmed inside the chat.
- 11:43 PM
It writes everything down
The booking goes into your calendar, the contact into your CRM, a row into your Google Sheet. Nobody types it up the next morning.
- 9:00 AM
It follows up
A reminder before the visit with the things people ask on the day. The ones who went quiet get a nudge instead.
- Any time
A person takes over when it matters
When a question needs judgement, it says so and hands the chat to whoever is on duty, with the whole conversation in front of them.